Appellate Authority comes into action if the designated officer fails to provide the service within specified time. Appellate Authority may pass an order either accepting the appeal or directing the Designated Officer to provide service to the eligible person within such period as may be specified or reject the same in writing detailing the reasons for such rejection. 1st appellate has to dispose of the appeal within 30 days of its receipt and 2nd appellate has to dispose of the appeal within 60 days of its receipt. Grievance redressal mechanism is contained in the Rules which can be seen at “The Punjab Right to Service Rules 2011”
The designated officer or the officer receiving the application on his behalf will give you acknowledgment which will contain your name, service sought and also stipulated time within which the service is to be delivered.
Yes, only in case your application is not accompanied by the requisite documents needed for this service delivery. The designated officer will mark the deficient documents in your application form and return your application back to you under his signature.
Yes, you may make an application to your nearest Suvidha Centre incharge who will give you an acknowledgement receipt (if the requisite documents are complete) and would procure the service from designated officer and deliver the service to you. In this process, the Suvidha centre Incharge may take 2 more days than the stipulated time for the procuring service to you.
No. The designated officer/Incharge of Suvidha centre can refuse to accept your application by ticking the deficiency in the attached documents only once. After you make the amendments, the designated officer/Suvidha center Incharge cannot refuse to accept your application on additional ground.
Yes, making application under RTS is free of cost. However, there may be facilitation charges which are prescribed by Government while applying for services at Suvidha Centre, Saanjh Kendra & Fard Kendra and additional charges as prescribed in the relevant Act pertaining to that Service may also be charged.
No, there is no fee for making appeal to either the 1st appellate authority or 2nd appellate authority or for making revision petition to PRTS Commission. The format for making an appeal/Revision can be seen or download from the Downloads.
You can make a complaint to the first appellate authority within period of one month of refusal of application or deficient service delivery as the case may be.
1st appellate authority has been mandated by the PRTS Act-2011 to decide the appeal, as far as possible, within 30 days of its receipt.
As the 2nd appellate authority may call for documents or personal appearance before taking the decision. He has been allowed, as far as possible, 60 days by PRTS Act-2011 to decide the appeal.
Yes, you may write to the PRTSC direct for any suggestion or any difficulty in service delivery. However, to facilitate the redressal of grievance in service delivery the PRTS Act-2011 has made a mechanism of 1st appeal against the designated officers ,2nd appeal against the 1st appellate authority and finally the revision petition to the PRTSC in case grievance is not addressed at the 1st and 2nd appellate level.
Yes of course you may. Your suggestions will be put before the Commission and incase they are found to be practical in improving the service delivery system, these suggestions may be taken with the govt. by the Commission for making suitable modifications in the existing system.
You may post your suggestions/Comments on the Website of the Commission at Suggestion. You may also send an email to the Commission at its email address (email@example.com). Should you prefer a postal letter, the same may be addressed to the Commission at Punjab Right To Service Commission, VIP Suite No.1-6, Mahatma Gandhi State Institute of Public Administration (MGSIPA), Sector-26, Chandigarh. Further information can be seen at Contact US on the website of the Commission.
Thanks for your valuable suggestion.