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‘Service’ means any service notified under the section-3 of the PRTS Act-2011. For more detail about different Services notified under Punjab Right to Service Act please click here
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As on date, 149 services have been notified under the Act. There is a provision in the Act according to which more services can be notified later if needed.
The names of the departments and the services they offer under PRTS Act are containted at Notified Services
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Need to submit application to the designated officer by the person seeking the service in the prescribed application form.
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The documents needed for the service delivery should also be appended along with the application form. Application form and requisite documents for different notified services can be seen or downloaded from downloads section.
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The designated officer shall provide service or reject the application within the given time limit.
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In case of rejection of the application, officer shall record the reason in writing and intimate it to the applicant.
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Different services have been notified to be delivered within stipulated time which has been indicated against list of services.
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For 20 services related with Police, you may visit nearest “Saanjh Kendra” and for all other services you may visit nearesr Suvidha Center. For getting fards of rural areas, you may visit the nearest Fard Kendra where you get online service without delay.
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Designated Officers are officers designated by the public authorities in all administrative units or offices under PRTS Act-2011 to provide service to the citizens requesting for service under the Act.
The Designated Officer shall, on receipt of an application , provide service or reject the application within the given time limit and in case of rejection of application, shall record the reasons in writing and intimate the same to the applicant
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Appellate Authority comes into action if the designated officer fails to provide the service within specified time. Appellate Authority may pass an order either accepting the appeal or directing the Designated Officer to provide service to the eligible person within such period as may be specified or reject the same in writing detailing the reasons for such rejection. 1st appellate has to dispose of the appeal within 30 days of its receipt and 2nd appellate has to dispose of the appeal within 60 days of its receipt. Grievance redressal mechanism is contained in the Rules which can be seen at “The Punjab Right to Service Rules 2011”
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The designated officer or the officer receiving the application on his behalf will give you acknowledgment which will contain your name, service sought and also stipulated time within which the service is to be delivered.
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Yes, only in case your application is not accompanied by the requisite documents needed for this service delivery. The designated officer will mark the deficient documents in your application form and return your application back to you under his signature.
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Yes, you may make an application to your nearest Suvidha Centre incharge who will give you an acknowledgement receipt (if the requisite documents are complete) and would procure the service from designated officer and deliver the service to you. In this process, the Suvidha centre Incharge may take 2 more days than the stipulated time for the procuring service to you.
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No. The designated officer/Incharge of Suvidha centre can refuse to accept your application by ticking the deficiency in the attached documents only once. After you make the amendments, the designated officer/Suvidha center Incharge cannot refuse to accept your application on additional ground.
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Yes, making application under RTS is free of cost. However, there may be facilitation charges which are prescribed by Government while applying for services at Suvidha Centre, Saanjh Kendra & Fard Kendra and additional charges as prescribed in the relevant Act pertaining to that Service may also be charged.
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No, there is no fee for making appeal to either the 1st appellate authority or 2nd appellate authority or for making revision petition to PRTS Commission. The format for making an appeal/Revision can be seen or download from the Downloads.
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You can make a complaint to the first appellate authority within period of one month of refusal of application or deficient service delivery as the case may be.
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1st appellate authority has been mandated by the PRTS Act-2011 to decide the appeal, as far as possible, within 30 days of its receipt.
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As the 2nd appellate authority may call for documents or personal appearance before taking the decision. He has been allowed, as far as possible, 60 days by PRTS Act-2011 to decide the appeal.
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Yes, you may write to the PRTSC direct for any suggestion or any difficulty in service delivery. However, to facilitate the redressal of grievance in service delivery the PRTS Act-2011 has made a mechanism of 1st appeal against the designated officers ,2nd appeal against the 1st appellate authority and finally the revision petition to the PRTSC in case grievance is not addressed at the 1st and 2nd appellate level.
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Yes of course you may. Your suggestions will be put before the Commission and incase they are found to be practical in improving the service delivery system, these suggestions may be taken with the govt. by the Commission for making suitable modifications in the existing system.
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You may post your suggestions/Comments on the Website of the Commission at Suggestion. You may also send an email to the Commission at its email address (rtspunjab@punjab.gov.in). Should you prefer a postal letter, the same may be addressed to the Commission at Punjab Right To Service Commission, VIP Suite No.1-6, Mahatma Gandhi State Institute of Public Administration (MGSIPA), Sector-26, Chandigarh. Further information can be seen at Contact US on the website of the Commission.
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This website contains a menu called . You may click on it and test your knowledge about RTS mechanism.
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